About WaveWork

About The Company

Wavework is an award-winning software platform, engineered from 20 years’ industry experience. Wavework is made for teams, leagues, and venues to redefine the premium customer service experience with a one-stop hub to accelerate productivity, performance, and profits. Wavework empowers employees to maintain visibility, speed, and consistency for their most sophisticated clientele by eliminating time-consuming tasks and inefficiency to increase engagement and drive revenue and retention. Wavework is a must-have platform because technology in the workplace is no longer an innovative luxury; it’s a necessity. Premium brands must serve the needs and expectations of today’s, not yesterday’s customers. Today’s consumers expect all experiences to be convenient, frictionless, and responsive. The future of premium will be defined by access that Wavework delivers. Happy employees stay longer and drive customer retention, while happy customers spend more. Wavework is one stop to happy.

Meet the Founder

Jessica Gaffney

Jessica Gaffney has taken her lessons learned from years as a premium services executive in professional sports (including the NFL and many of the industry’s premier events) to create a solution that empowers teams to streamline and modernize the premium experience. Throughout her career, Jessica learned from her peers in the industry that their challenges were the same; regardless of league, team, or organization. Recognizing an opportunity to eliminate the most persistent pain points and improve efficiency to increase revenue and retention, Jessica pursued her idea of making waves in the premium seating industry. She launched Wavework Inc. in January 2016. The key differentiator that uniquely positions Wavework to disrupt the space is that the software platform is engineered by a team with fundamental industry experience. Our vision and intention is to collaborate with organizations to add inherent value to their existing efforts. What’s more, Wavework creates efficiency and distinction to enable next-level performance through our unified platform. Wavework Concierge is a reflection of Jessica’s deep understanding and true appreciation for elevating the premium customer experience.